When a client places an order with Theivy Ltd, the order enters into a controlled process to ensure our customer service and quality standards are maintained. Below we have outlined the steps that your order will go through:


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1. Place your order

Once you are happy with the merchandise selection and want to proceed, we ask that you send an email confirming your order details to sales@theivyltd.com with artwork attached.

 

2. Artwork

Send an Adobe Illustrator EPS file with all fonts converted to curves or just ask for a quote to use our artwork service

 

3. Acknowledge

You will receive an email confirmation of all your order details, including product, print, scheduled delivery date and address. Please check thoroughly and advise of any queries.

 

4. Proof

You will receive a proof prior to production. Double check this carefully including logo, contact details, print colours, and positioning. This is the final check before your order goes into production.

 

100satisfaction-25p5. Production

We monitor your order through production to ensure everything is running smoothly.

 

6. Delivery

We track every step of distribution to ensure your goods arrive at the designated address on time.

 

7. Customer satisfaction

We will check you are satisfied with your merchandise (and ask for feedback on our service) to make sure we have happy customers!